JOB LOCATION: Columbus, OH

Key Responsibilities:

• Lead business analysis for SNAP, Child Care, and Medicaid eligibility systems, ensuring compliance with program and federal guidelines
• Coordinate cross-functional projects with state agencies (JFS, ODM, DCY) and external vendors involving OB Systems
• Manage system integration, interface development, data conversion, and reporting for seamless connectivity with partner systems
• Review and approve OB system design documents for compliance and quality standards
• Collaborate with Project Managers to ensure clear communication, risk mitigation, and on-time delivery
• Recommend and support enhancements to the Ohio Benefits Self-Service Portal (SSP) and related systems
• Drive BI initiatives using Cognos and Tableau to deliver executive-level insights
• Plan and analyze integration of IVR, EDMS, and BOTs with Ohio Benefits for better usability and efficiency
• Oversee JIRA access and workflow management to ensure process consistency
• Coordinate with change management for timely training and communication
• Conduct requirements gathering and workflow creation
• Support development and tracking of business, functional, and user requirements
• Define and manage report specifications and traceability
• Apply QoS principles for scalability, security, and usability
• Exhibit strong project management in scope, planning, and communication

Apply for this position

AI-Powered Resume Screening

Upload your resume, and our AI system will analyze your skills and experience to match you with the right job. If shortlisted, our HR team will reach out to you for the next steps. We appreciate your interest and look forward to connecting with you.

Upload CV/Resume